Occasionally when signed in to Hotmail, one might see an error like, ' It looks like there’s a problem with Hotmail right now. For information on reinstalling Windows, refer to SLN291833 Resolving MS/ Live Account Password Issues in Windows 8/ 8.1

If the local account password is lost/forgotten, and a password reset disk is not available, reinstalling the operating system is the next best solution. If a password reset disk is used to recover the password, there is no need to create a new reset disk afterwards Password reset disks are valid for the account they were created on. When the data is successfully written, click Next to continue, then Finish to complete the wizard.If this disk was already used to create password reset information, click Yes to overwrite the existing password data Enter the current password for the local account and click Next.Select the drive for the disc or flash drive that was connected earlier, and select Next Click on the Create a password reset disk link on the left side of the screen.

Alternately, press the Windows + I keys to go directly to the Settings Charm Swipe in from the right side of the screen to open the Charms bar (if using a mouse, hover on the top right corner of the screen and move the pointer down to open the Charms bar) then select Settings.Type 'password reset' while on the Start Screen and select Create a password reset disk, or follow these instructions:.Insert a writeable CD or DVD, or connect a USB flash drive to the computer.Log in to the account to create a password.Use a CD, DVD or USB memory key to create a password reset disk using the following steps: Resolving Local Account Password Issues in Windows 8/ 8.1 Create a Password Reset Disk

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